Our Office/Retail store is located at Bageshwari Bhawan, Boring Rd, opposite Tapasya Complex, Anandpuri, Patna, Bihar 800001. You can also purchase online as well as offline from INNOCENCE Dealer. For more details, see the seller section on the website.

Our Gold is as per BIS [Bureau of Indian Standards] norms (Hallmarked). Diamonds & Gems are certified by International Gemological Institute (IGI), Gemological Institute of America (GIA), Hoge Raad Voor Diamant (HRD), Diamond and Gem Laboratories of America (DGLA), Solitaire Gemmological Laboratories Ltd. (SGL) and BIS (Hallmarked).

Yes, we do! We can repair, re-size rings, do alterations as per our client’s wish and much more.

Yes, we do as per your desire. You can mail us the picture, sketch, or drawing of the product you want to customise.

Kindly select the design from the website – add the selected item(s) to the cart – click on “Buy Now” – fill in all the details – select the mode of payment and your order will be placed. You will also receive an order confirmation message.

Ready stock will be delivered to you within 4 days. Delivery of exclusive or customized items depends on the availability of items and raw materials. It will be discussed with you at the time of order confirmation.

Products will be delivered with full insurance by our Delivery Partners like BVC, SEQUEL, INDIAN POST, or by INNOCENCE BOY.

Your product will reach you completely safe and insured. You don’t need to worry about it.

You can make payment through RTGS, NEFT, UPI, PAYMENT LINK, or ONLINE, whichever mode you prefer.

Yes, payments through Credit/Debit cards are safe. You can also pay via RTGS, NEFT, UPI, or other online methods.

We deliver goods (Online Purchased) with full insurance, and no additional charges will apply within the country.

You can track the couriered goods by the consignment slip on the delivery partner’s site or you can contact us for order status.

You can cancel your order directly from the website before the delivery mail arrives. *Cancellation is not allowed once the product has been delivered.

No, you do not need to pay for return parcels within the country, but you must return all belongings in the box at the time of delivery.

Please refer to our BUYBACK POLICY for more information.

Refunds will be processed within 21 days of receipt of the parcel after a quality check.

Yes, we do international deliveries, but taxes and courier charges will be paid by the clients.

Yes, if you don't like the customized product or have an issue with product alterations, you can exchange the product within 7 days.